Refund Policy

Do not send your purchase back to the address from which it came.  

Returns/Exchanges

If you are not satisfied with the product, let us know and we'll do our best to make it right. You can send an email to help@radiantgift.shop.

We offer refunds if you meet the following:

(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.

(2) Email us at help@radiantgift.shop You must include: Name, Order Number, and why you are requesting a refund.

We have a 60 day money back guarantee. Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank. 

Please note that returns will need to be sent to the following address: 

Radiant Gift Shop
7 S Kline Ave #221
Amelia, OH 45102

Replacements

If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you.  You may need to return the wrong item with a prepaid shipping label (return label is generated by our customer service representatives via email/chat/phone). You must send pictures of the damaged or incorrect item to start the replacement process.

If an order is lost in transit, we will replace it.  You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you.  You may need to pay a shipping and handling fee to cover the costs of reshipping.  If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. 

If you provided the correct address, we will reship the order to the same address free of charge.  If you want to change the address, you will need to pay the shipping and handling fee. 

Order Cancellation

All of our products are printed on demand, custom for each customer at the time that they order.  Because of this, we can only cancel or modify orders within the first 12 hours after purchase.  Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all. 

Clearance Items

Items sold on clearance cannot be returned or refunded.  They may not include original packaging.  We make no guarantees about the condition of these items. 

Warranties

Our refund and replacement policy is 60 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.  

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is the shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us through the following channels:

Email : help@radiantgift.shop 
Call: ✆ (877) 305-3255 from 9:00 AM - 5:00 PM EST Monday to Friday; 9:00 AM - 12:00 PM EST Saturday